Manufacturers

Privacy Policy


(Based on General Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of 27-4-2016)


GRC TECH Group is committed to ensuring the confidentiality of its customers. In compliance with the applicable Data Protection Act and General Regulation No. 2016/679, it has taken all necessary measures to protect and ensure the confidentiality of its transportation (but not limited to, use of encryption protocol, antivirus, firewall, etc.). Therefore, the business, as responsible for the personal data you submit to us, adopts a policy that defines how your personal data is processed and protected, which for reasons of transparency is described in detail below:
Each time you use this site, you are bound by the applicable Privacy Policy, and you should read this text whenever you use the site and make sure you accept it.


Which personal data do we collect?
Personal data is any information related to you, such as contact information (name, address, email address and telephone number), time and reason for your appointment, payment information and payment history, Credit Information, Order Information etc.

What are the purposes of keeping and processing your data?
The personal data you provide to us will be processed and stored under a responsibility of GRC TECH Group for the following purposes:

  •     the development, execution, and implementation of the Purchase Agreement for the purchase of products, the provision of services or any other contract between you and us,

 

  •     the processing of your requests to provide, with your consent, information regarding the services and products of GRC TECH Group in the field of electronic cigarette, in which the provision of information includes the sending of commercial mail via e- mail) or other equivalent electronic medium (such as SMS).



In the event that you pass on personal information to a third party, you are responsible for informing that person about the use of his or her data and for obtaining explicit consent that such information is given for the purposes explained above. If you have purchased a product for a third person, the personal data of the third person you have given us will be used for the following purposes:


(a) managing the delivery and / or verifying the correct delivery of the product concerned; and
b) answer any queries or service requests that either you or the third person may make.


If you choose to use your payment card (credit, debit, etc.) or your PayPal account as a form of payment, GRC TECH Group informs you that it does not store or process the card details. Payment is made by redirecting to the online environment of your bank, which may process your data yourself. GRC TECH Group transfers your credit card and PayPal data to third parties (e.g., banks) in accordance with the international principles of confidentiality and security for credit and debit cards and PayPal accounts. Using this feature may require your password change for security reasons. Remember that security when using this site also depends on its proper use and the maintenance of certain confidential codes.

Why do we use your personal information?
We will use your personal information to manage your purchases as well as your online purchases from our e-shop, www.grctech-group.gr, to process your orders through our online services to send you notifications about delivery status or any problems when delivering your items and managing your payments. We will also use your data to handle complaints and warranty issues for the products. Your personal data is used to identify and validate your legal age for online purchases and to verify your address with external partners. We want to offer you different payment alternatives and we will analyze to find out which alternative payments are available to you, including your payment history and credit checks.

Who has access to your personal information?
Your personal data is only used to provide you with the services listed above and can be passed on to companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution vendors to deliver your order, payment service providers for your payment, credit reference institutions for identity and credit checks and debt recovery agencies. Many of these benefiting companies have an independent right or obligation to process your personal data.

Time period for storing your personal data
We will keep your data as long as you are active-client-level. We also take into account the time intervals for which we may need to keep personal data in order to fulfill our legal obligations or to respond to complaints / questions and to protect our legitimate rights in the event of a claim being made.
When we no longer need your personal information, we will delete or destroy them safely, prompting you in time.

Automated decision making
When applying for credit as a form of payment, we will run an automated decision-making process on the credit application. You have the right to express your opinion and challenge the decision, following your contact with our company.

Where we store your data / International data transfer
The data we collect from you is stored in the European Economic Area (EEA) but can also be transferred and processed to a non-EEA country. Any such transfer of your personal data will take place in accordance with applicable EU law. For non-EEA transfers, GRC TECH Group will use the standard contractual clauses and the privacy protection shield as warranties for contracts without the proper influence of the European Commission.

How can you exercise your rights?
We take data protection very seriously and you can always contact [email protected] for any clarification. If you believe that Doctor Ant-smoke is processing your personal data in the wrong way, you can contact us. You also have the right to file a complaint with a supervisor.

Notifications about privacy notice:
We may need to update the privacy notice. The latest version of the privacy notice is always available on our site. We will disclose any substantive changes to the privacy notice, for example the purpose for which we use your personal data, the identity of your controller or your rights.

DIRECT TRADE, ADVERTISING AND PROMOTION OF PRODUCTS


Why do we use your personal information?
We will use your personal information to send you promotional offers, product and service promotions, information inquiries, and invitations via emails, text messages, phone calls and mail. To optimize your experience with GRC TECH Group, we will provide you with relevant information, recommend products, remind you of the products that remain in your shopping cart and we will send you personalized offers. All of these services are based on your previous purchases, clicks, and the information you've submitted to us.

What types of personal data are we processing?
We will process personal information such as your contact information, namely your email address, phone number and zip code, gender (if you choose to provide it), the products and bids you have clicked on.

Who has access to your personal information?
Data is only used to provide the above mentioned service and can be passed on to third parties such as media agencies and technical vendors to distribute natural and digital direct marketing. We never transfer, sell or exchange your data for marketing purposes to third parties.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent. You have the right to withdraw your consent to the processing of your personal data at any time. When you do so, GRC TECH Group will not be able to send you other direct marketing offers or information based on your consent.

How can you exercise your rights?
We take data protection very seriously and you can always contact [email protected] for any clarification. If you believe that Doctor Ant-smoke is processing your personal data in the wrong way, you can contact us. You also have the right to file a complaint with a supervisor.

Notifications about privacy notice:
We may need to update the privacy notice. The latest version of the privacy notice is always available on our site. We will disclose any substantive changes to the privacy notice, for example the purpose for which we use your personal data, the identity of your controller or your rights.

DIRECT TRADE, ADVERTISING AND PROMOTION OF PRODUCTS

Why do we use your personal information?
We will use your personal information to send you promotional offers, product and service promotions, information inquiries, and invitations via emails, text messages, phone calls and mail. To optimize your experience with GRC TECH Group, we will provide you with relevant information, recommend products, remind you of the products that remain in your shopping cart and we will send you personalized offers. All of these services are based on your previous purchases, clicks, and the information you've submitted to us.

What types of personal data are we processing?
We will process personal information such as your contact information, namely your email address, phone number and zip code, gender (if you choose to provide it), the products and bids you have clicked on.

Who has access to your personal information?
Data is only used to provide the above mentioned service and can be passed on to third parties such as media agencies and technical vendors to distribute natural and digital direct marketing. We never transfer, sell or exchange your data for marketing purposes to third parties.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent. You have the right to withdraw your consent to the processing of your personal data at any time. When you do so, GRC TECH Group will not be able to send you other direct marketing offers or information based on your consent.

How long do we store your data?
We will retain your data until you explicitly and in writing withdraw your consent. Deleting them can be done by letter request via e-mail at [email protected] or through your user account at our online store www.grctech-group.gr.

CREATE ACCOUNT

Why do we use your personal information?
We will use your personal data to create and manage your personal account in order to offer you a personalized and relevant experience with GRC TECH Group. We will provide you with the order history and details of your orders and will allow you to manipulate your account settings. We will also offer you easy ways to keep accurate and up-to-date information, such as contact information and payment information. Further, we will enable you to store items in your shopping cart and evaluate and review the products you have purchased from us. In order to provide you with relevant product suggestions, GRC TECH Group will process your navigation and browsing through online platforms, purchase history and product reviews as well as the information you submitted through your account.

What kind of personal data do we collect?
We will always process your email address and your password when you sign up for GRC TECH Group. We will process the following categories of personal data if you choose to provide us with such contact information as name, address, phone number, date of birth, gender, country, account settings, encrypted payment card information. We will process personal data if you make a purchase, such as order history, shipping information, and payment history. We will also process the following categories of personal data associated with your cookies, such as your browsing history.

Who has access to your personal information?
Data sent to third parties is only used to provide you with the services listed above to optimize the site we use for site services and product rating analysis tools.

What is the legal basis for processing your personal data?
The processing of your personal data on your behalf is based on your consent when creating your account. The processing of your personal data to provide relevant product information is based on our legitimate interest.

How long do we keep your data?
We will keep your data as long as you have an active account. You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and is considered inactive. We will keep your personal data, if there are legal requirements and if there is an open dispute. After your account is terminated, your data will be deleted. You have the right to oppose the processing of your personal data, which is based on the legitimate interest of GRC TECH Group, by contacting [email protected] Your account will then be deleted and we will not be able to provide our services to you.

CUSTOMER SERVICE

Why do we use your personal information?
We will use your personal information to handle your inquiries, address complaints and product warranty issues, and technical support issues via email, chat, telephone and social media. We can also contact you if there is a problem with your order.

What types of personal data are we processing?
We will process the data you provide to us such as contact information such as name, address, email address and telephone number, date of birth, payment information and payment history, credit information, order information, account number or membership, all correspondence on the subject,

Who has access to your personal information?
Data forwarded to third parties is only used to provide the services listed above.
What is the legal basis for processing your personal data? The processing of your personal data is based on the legitimate interest of GRC TECH Group.

How long do we keep your data?
We will keep your data for 5 years for phone and e-mail and 12-month logs for case management and business complaints. your personal data will be stored for 2 years.

Your right to oppose processing under a legitimate interest:

  • You have the right to oppose the processing of your personal data based on the legitimate interest of GRC TECH Group.
  • GRC TECH Group will not continue to process personal data unless there is a procedure that takes precedence over your interests and rights or legal claims.



COMPETITIONS

Why do we use your data?
We will process your data when you enter our online contest. Your personal data will be used to contact you about the contest, confirm and verify the identity of the contestants, communicate with winners / winners, deliver gifts and track deliveries.

Which types of personal data are we processing?
We will process personal data categories such as contact information, namely name, address, e-mail address and telephone number, age, and all information submitted to the contest.

Who has access to your personal information?
Data forwarded to third parties is used exclusively to provide you with the services listed above, as well as the shipping companies to deliver prizes.

What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when choosing to participate in a contest.

You have the right to explicitly and in writing withdraw your consent to the processing of your personal data at any time. When you do so, GRC TECH Group will not be able to provide you with the services listed above.

How long do we store your data?
We will retain your personal data for 45 days after the end of the contest.

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal information?
We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyze your data individually, processing will be done with pseudo-data. This includes analysis to make our services more user-friendly, such as modifying the user interface to streamline the flow of information or to highlight features used by our customers in our digital channels and to improve computer systems for our guests and our customers in general.

What types of personal data are we processing?
We will process the following categories of personal data if you have chosen to give us such as number of customers, date of birth, gender, account settings, etc. If you purchased, we will process your Order History, Shipping Information, and Payment History. We will also process the following categories of personal data associated with cookies, such as browsing history.

Who has access to your personal information?
Data forwarded to third parties is only used to provide the services listed above.
What is the legal basis for processing your personal data? The processing of your personal data, the development and improvement of our services and products is based on our legitimate interest.

How long do we store your data?
We will keep your data as long as you have an active account. After the account is closed, your data will be deleted.

Your right to oppose the processing of your data:
You have the right to oppose the processing of your personal data, which is based on the legitimate interest of GRC TECH Group by contacting [email protected] Your account will then be deleted and we will not be able to execute our services to you.


ENFORCEMENT OF LEGAL OBLIGATIONS

Why do we use your personal information?
We will use your personal data to comply with the obligations arising from the laws, judgments and decisions of the authorities. This includes the use of your personal data to collect and verify accounting data to comply with accounting rules.

What types of personal data are we processing?
We will process the following categories of personal data: customer number, order number, name, postal address, Transaction Amount and Transaction Date, etc.

Who has access to your personal information?
The GRC TECH Group. We will also share your personal data with IT companies providing system solutions, as well as with law firms or lawyers to defend our interests.

What is the legal basis for processing your personal data?
The processing of your personal data is necessary for GRC TECH Group to fulfill its legal obligations.

How long do we store your data?
We will store your data in accordance with applicable Greek law.

COOKIES

What are cookies?
The cookie is a small text file that the site installs on your computer, phone or any other device with information about your browsing on this site. Cookies are essential because they make browsing easier and more friendly without harming your computer. Although in this policy the general term cookies is used by the site as the basic method of storing information, the browser's "local storage" is used for the same purposes as cookies. In this sense, all information included in this section also applies to this "Local Storage".

For what purpose are cookies used on this site?
Cookies are a necessary factor in how our site works. The main goal of our cookies is to improve your browsing experience. For example, cookies help us memorize your preferences (language, country, etc.) during your tour and future visits. The information gathered in cookies enables, among other things, the improvement of the website, by evaluating user numbers and patterns, adapting the website to individual interests of users, improved search speed, etc. In some cases, with your prior consent, we may use cookies, labels or other similar systems to obtain information that allows us to show you from our website or third-party websites or any other means, advertisements based on the analysis of browsing habits you have.

For what purposes are NOT cookies used on this site?
We do not store sensitive information, personal identification such as your address, password, credit or debit card information, etc. in cookies.

Who uses the information stored in cookies?
The information stored in our site's cookies is solely for us, with the exception of certain third-party cookies that use and manage external companies to provide us with the services we require to improve the user's services and experience while browsing on our site. The main services for those using these "third party cookies" are to obtain access statistics and guarantee payment transactions made.

How can I avoid using cookies on this site?
If you prefer to avoid using cookies on this page, taking into account the above limitations, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with it site. You can use this feature to avoid using cookies at any time.

How do I disable and delete the use of cookies?
To restrict, block, or delete cookies from this site, you may at any time modify your browser settings according to the rules outlined above. Although the configuration of each browser is different, cookies are usually set from the "Preferences" or "Tools" menu. For more details on configuring cookies in your browser, please refer to the "Help" menu of your program.

How long do we store your data?
GRC TECH Group does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, see "Help" in your browser. You can choose to disable cookies or receive a notification whenever a new cookie is sent to your computer or mobile device. Keep in mind that if you choose to disable cookies, you will not be able to take advantage of all our capabilities.


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